Questions, answered clearly.

We currently serve customers across Europe, North America and the Middle East.

Delivery to these regions typically takes 8–15 days. This is an estimate rather than a guarantee; customs checks, carrier disruptions, weather and other exceptional circumstances can take longer.

When your order is dispatched, tracking information is sent to the email address used at checkout. If the tracking has not moved for an extended period, email us with your order number.

Please contact us within 15 days of the date your order is marked delivered. Because our pieces are prepared in limited quantities, purchases are final sale for a change of mind, personal preference or ordering the wrong item.

Confirmed lost packages, transit damage and manufacturing defects are eligible for review. Depending on availability and the circumstances, we will arrange a replacement or refund after approval.

Email [email protected] with your order number, delivery date and clear photos or video of the item, outer box and internal packaging. Do not return an item before receiving instructions from us.

Materials vary by design and are listed on each product page. Our collection features natural woods such as walnut and beech, selected for their grain, warmth and suitability for precise moving parts.

No. Natural grain, color and small tonal variations are part of real wood, so your piece will have its own character while keeping the same design and function.

Keep the piece on a stable surface, away from moisture, prolonged direct sunlight and high heat. Dust gently with a soft dry cloth and avoid forcing any moving element by hand.

Preparation can vary by piece and order volume. Any order-specific timing will be shown at checkout or confirmed by email. Custom requests are quoted separately before work begins.

Yes. Tell us the product, wood tone, quantity and occasion you have in mind. We will confirm what is feasible, the price and timing before proceeding.

Use the contact form and choose “Customization request” as the topic, or email our support team directly.