Refund policy
Return request window
Contact us within 15 days of the date your order is marked delivered. Requests submitted after this window may not be eligible for a return, exchange or refund.
Final sale policy
Because our pieces are prepared in limited quantities, purchases are considered final sale. We do not accept returns or exchanges for a change of mind, personal preference or ordering the wrong item.
Eligible exceptions
Confirmed lost package
If a package is confirmed lost in transit, we can offer a replacement or refund after review.
Damaged on arrival or manufacturing defect
If an item arrives damaged or appears to have a manufacturing defect, contact us promptly. After the issue is reviewed and confirmed, we will arrange a replacement or refund depending on availability and the circumstances.
How to request help
Email [email protected] with your order number, delivery date and clear photos or video of:
- the item and the issue
- the outer box or mailer
- the internal protective packaging
Proof of purchase is required. Do not send an item back before receiving return instructions from WoodlandGoods.
Condition of an approved return
If a return is approved, the item must be unused, in the condition received and include its original packaging, parts and accessories. If the original outer shipping box is unavailable, use secure replacement packaging to prevent further damage.
Promotional orders
Discounted and promotional orders remain final sale unless they qualify under the confirmed loss, arrival damage or manufacturing defect exceptions above.
Approved refunds and shipping costs
Approved refunds are returned to the original payment method after any required inspection. Your payment provider or bank may need additional processing time. Original shipping fees are non-refundable, and approved return shipping costs may be deducted where applicable. The correct return address will be provided in your instructions.