服务条款

Overview

This website is operated by WoodlandGoods. These Terms of Service, together with the policies linked below, govern your access to our website and your purchase of products from us. By visiting the site or placing an order, you agree to these terms and our Privacy Policy. If you do not agree, please do not use the site.

1. Eligibility and account information

You must be old enough to enter into a binding agreement in your place of residence. Information supplied at checkout must be current, complete and accurate. You are responsible for safeguarding any account credentials and for activity under your account.

2. Products and natural materials

We aim to describe and photograph each product accurately. Screen settings can affect how colours appear. Because real wood is a natural material, grain, tone and other small variations are expected and make each piece unique; these variations are not manufacturing defects.

Product descriptions, prices and availability may change without notice. We may limit quantities or discontinue a product at any time.

3. Orders

Submitting an order is an offer to purchase. An order is accepted after payment is authorised and we send an order confirmation. We may reject, limit or cancel an order because of availability, suspected fraud, pricing or listing errors, shipping restrictions or other reasonable operational concerns. If a paid order is cancelled by us, the affected amount will be returned to the original payment method.

Please review product, quantity, email and shipping details before submitting an order. Contact us promptly if something is incorrect. We cannot guarantee changes or cancellations after an order enters production or dispatch.

4. Prices and payment

Prices are shown in the currency displayed at checkout. Shipping, taxes, duties or other charges are shown where applicable. You agree to provide accurate payment information and confirm that you are authorised to use the payment method selected at checkout.

5. Shipping and delivery

Delivery dates are estimates and may be affected by carriers, customs, weather or other events outside our reasonable control. Please review our Shipping Policy for current delivery regions, estimates, tracking and address guidance.

6. Returns, order issues and refunds

Returns, replacements and refunds are governed by our Refund Policy. Contact us within the stated request window and include the evidence requested there. Nothing in these terms limits rights that cannot lawfully be excluded.

7. Intellectual property

The site and its content, including text, product imagery, graphics, branding, video, audio and design, are owned by or licensed to WoodlandGoods and are protected by applicable intellectual property laws. You may use the site for personal, non-commercial shopping purposes only. You may not copy, reproduce, distribute, modify, publish or commercially exploit site content without prior written permission.

8. Prohibited uses

You may not use the site for unlawful, fraudulent, abusive or harmful activity; infringe another party's rights; transmit malicious code; interfere with security or site operation; collect personal information without authority; send unsolicited messages; or use automated systems to scrape or access the service in a way that burdens, disrupts or circumvents its controls.

9. Third-party services and Shopify

Our store is hosted by Shopify, which provides the ecommerce platform used to offer our products. Links and services supplied by other parties may be governed by their own terms and policies. WoodlandGoods is the seller responsible for purchases made from this store; Shopify is not a party to the sale.

10. Privacy

Personal information is handled as described in our Privacy Policy. Shopify and other service providers may process information as needed to operate the store, process payments, prevent fraud and deliver orders.

11. Errors and service changes

The site may occasionally contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, shipping charges, delivery times or availability. We may correct these issues and update information or cancel an affected order where reasonably necessary.

12. Disclaimer and limitation of liability

To the maximum extent permitted by law, the site and services are provided on an "as available" basis. We do not guarantee uninterrupted or error-free access. WoodlandGoods and its service providers will not be liable for indirect, incidental, special or consequential loss arising from use of the site or products, except where liability cannot lawfully be limited or excluded.

13. Indemnification

You agree to indemnify WoodlandGoods and its service providers against third-party claims and reasonable costs arising from your unlawful use of the site, your breach of these terms or your infringement of another party's rights, to the extent permitted by law.

14. Severability and waiver

If any provision is found unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver of that provision or any other right.

15. Governing law

These terms are governed by applicable law, without limiting mandatory consumer protections available in your place of residence.

16. Changes to these terms

We may update these terms by posting a revised version on this page. Changes apply from the date published, subject to any notice required by law. Continued use of the site after an update means you accept the revised terms.